Simplify Your Life With My Monthly Services

Each active membership includes one full detail per billing cycle at the quoted membership rate. This rate remains valid only when the customer maintains a consistent schedule not exceeding the agreed billing cycle (such as Bi-Weekly, Monthly, or Quarterly). For monthly memberships specifically, appointments may not exceed a 30-day gap between services. Any appointments scheduled beyond the applicable billing cycle window are considered a lapse in the membership.

Each membership type has a strict maximum time window in which the included service must be completed. To maintain membership eligibility and the associated membership rate, appointments must not exceed the timelines listed below:

• Bi-Weekly Memberships: Appointments must be completed within 14 days of the previous service.
• Monthly Memberships: Appointments must be completed within 30 days of the previous service.
• Quarterly Memberships: Appointments must be completed within 90 days of the previous service.

Any appointment that exceeds the required timeframe—even by a single day—is considered a lapse in the membership and will result in the loss of the membership rate unless prior communication has been made and approved.

Reminder texts or calls are only provided to customers who specifically request them, and customers are responsible for notifying HD Mobile Detailing if they require a reminder before their deadline.

Initial enrollment into any membership—Monthly, Bi-Weekly, or Quarterly—includes:

• No enrollment fee, and
• No requirement for a full-price detail prior to joining.

This introductory benefit is available once per customer. If a membership is canceled, lapses, or is otherwise discontinued for any reason:

1. The customer must pay full detail pricing before re-enrolling.
2. The previous membership rate is not guaranteed and may not be available again.
3. If re-enrollment is permitted, the original introductory enrollment benefit will not apply.

This policy is designed to protect the integrity of the discounted membership rates and prevent misuse.

A lapse occurs when:

• An appointment is not completed within the required 30-day window, and
• There is no communicated request for a skip, reschedule, or special accommodation prior to the deadline.

Even a 31-day gap constitutes a lapse.
While HD Mobile Detailing understands that life happens, timely communication is required to maintain membership benefits.

Membership pricing covers vehicles maintained within a normal, expected level of dirtiness. If a vehicle is presented in a condition significantly beyond its usual state, HD Mobile Detailing reserves the right to adjust the price accordingly.

To ensure accurate pricing:

• Customers are required to send photos or videos of the vehicle at the time of booking.
• HD Mobile Detailing will review these materials to verify condition and determine if additional charges apply.
• Any price adjustments will be communicated before the appointment begins.

Members may cancel their membership at any time with no cancellation fee. However, all cancellations—whether for individual appointments or for full termination of services—must be communicated in a timely manner.

Because each appointment requires a deposit, the following rules apply:

1. Appointment Cancellations:
   Any scheduled appointment must be canceled at least 24 hours prior to the appointment start time in order for the deposit to be refunded.
2. Service Termination With Upcoming Appointments:
   If a member chooses to terminate services and already has an upcoming appointment scheduled, they must notify us of their termination no later than 24 hours before their next appointment.
   
   • If proper notice is given, the appointment deposit will be refunded.
   • If notice is given less than 24 hours before the scheduled appointment, the deposit becomes non-refundable, even if the membership is being terminated.

1. How to Notify:
   Members are responsible for ensuring that their cancellation or termination request is submitted through the approved communication channels and received within the required time frame.

• Every vehicle must be visually assessed and reviewed through a short consultation with the owner of HD Mobile Detailing..
• This assessment ensures I can accurately quote the appropriate membership rate based on the size, condition, and any specific detailing needs of your vehicle.

• The rate agreed upon during enrollment is locked in for the remainder of the calendar year.
• For example, if you enroll at any time in 2026, your rate will remain the same until January 1, 2027.

• Membership rates are subject to annual adjustments, which are applied across the board to all members.
• You will be notified of any rate changes prior to renewal for the new year.

• Memberships are non-transferable and are tied to the vehicle enrolled.
• Any changes to your vehicle’s size or condition may require a reassessment and adjustment of your membership rate for any new enrollment period.

• All clients, members or non-members, are required to remove all personal items from their vehicle before the scheduled appointment.
• Any items left in the vehicle may result in a charge for removal, or we will reach out to you to provide a 15-minute window to retrieve your items yourself.
• If we cannot reach you, areas containing personal items will not be cleaned — they will either be cleaned around or left as-is.

I understand that life can be unpredictable- sometimes you travel, have busy schedules, or simply don’t use your car much during the month. I want my monthly membership to be flexible and work for you, while still keeping your spot reserved and my schedule manageable. That’s why I’m introducing a “Skip A Month” Option for members who need it. 

• Available twice per calendar year only.
• Skip fee must be paid before the 30-day agreement lapses from the last appointment to keep your membership active. 
• This fee ensures your membership stays active and reserves your monthly spot, even if you need to skip a month.