Policies and Procedures

Please Read Carefully Before Booking
At HD Mobile Detailing, I am committed to providing you with exceptional service, professionalism, and consistency—every single appointment. In order to keep things running smoothly and safely, I kindly ask that all clients review and follow the policies below.

1. Contactless Arrival Policy

For my personal safety and out of respect for the volume of new & recurring clients I serve each month: I operate on a strict contactless arrival basis.

You will receive a text message upon my arrival for your scheduled appointment. I do not knock or approach the front door under any circumstances.
I require access to both water and electricity on-site. If you're a new client and won’t be present, please provide photos or a video showing where I can find access to them at least 24 hours in advance.
I also will need access to the vehicle keys in case the vehicle needs to be moved for access or setup purposes. If not previously arranged, I will request this information in my arrival text.

If I do not see or hear from you within 15 minutes of arrival, I will attempt to call.

If I cannot reach you, a 30-minute grace period will be honored. After this time, if there is no communication, the appointment will be canceled and marked as a no-show.

No-shows or cancellations without 24-hour notice will require a 50% nonrefundable deposit to reschedule.
Communication is key to a great experience. Please ensure your phone is on, with ringer volume up, 10 minutes prior to your appointment time whether you’re present or away, so I can reach you as needed.
Once your service is complete, I will reach out via text or phone call to request that you come outside to receive your keys and complete your chosen form of payment.
If you are not present or previously instructed me to leave the keys behind, I will send you a photo of their placement and confirm that your property and/or vehicle has been properly secured and locked for your safe return. Then follow up with getting you cashed out using your preferred payment method via text message/ phone call.
Respecting your space while keeping my process smooth, safe, and professional is something I pride myself and my business on.

2. No-Flirt, No-Harassment Policy

This company is a female-owned and operated business created to be a safe and empowering space for women to work confidently and unapologetically.

Flirting, sexual comments, unwanted attention, or inappropriate behavior of any kind will not be tolerated—in person or via digital communication (DMs, texts, etc.).
If a client makes a member of my team or myself feel uncomfortable through inappropriate language, gestures, or advances, All staff reserve the right to refuse or cancel service immediately, without refund or explanation.

This is a zero-tolerance policy. We’re here to work, not to be harassed.

3. Vehicle Damage & Complaint Policy – 24 Hour Window

While damage has never occurred to date, I take every precaution to protect your vehicle and property.

I document each service with before-and-after video (360° interior and exterior).
If you believe damage has occurred as a result of your service, you must notify me within 24 hours of the appointment. After that, the vehicle is no longer in my care or control.
Upon your report, I will review documentation, video, and recollection of the appointment and follow up professionally.

If any damage were ever to occur due to my service, you would be notified immediately and repairs would be coordinated promptly.

4. Personal Belongings Policy

To protect your property and my liability, please remove all non-essential items from your vehicle before your appointment.

What’s allowed:

Vehicle registration, manual, and any paperwork required for legal driving or law enforcement.

What’s not allowed:

Personal items, fragile belongings, food, bags, accessories, electronics, or any items unrelated to the vehicle’s original build or function.

I use high-pressure air, water, and powerful tools that may blow, move, or damage loose or fragile items. For this reason:

You will be given a 15-minute grace period to remove personal belongings if present when I arrive.
I will offer a bag to assist in removal, but if items are not removed, those areas will not be cleaned.
If items are refused to be moved, I will proceed with the rest of the vehicle and those compartments will be skipped.
Should you request my staff / I, be the one to remove your personal effects: a non-negotiation-able removal fee up to my staff or I's discretion, may be charged. We will not be responsible for any misplaced or damaged non-car related items you have left behind in your vehicle, shall we have to remove them.

Your belongings are your responsibility—detailing is mine.

Empty vehicles ensure better results and zero confusion later. No “Where did this go?” moments. Let's keep it simple and clear.

5. Rain & Thunderstorm Policy

Due to Florida’s unpredictable weather, appointments may need to be rescheduled if rain or storms are expected before your service begins. If weather conditions change unexpectedly during your appointment and it begins to pour, I may need to pause or stop the service for safety reasons.

This is to protect:

Your vehicle's condition
My safety
My equipment, which is fully electric and not safe to operate in wet conditions

In the event that weather impacts your appointment, I offer a 10% discount as a courtesy. If your service must be rescheduled due to weather, you’ll receive priority status for the next available appointment.

Thank you for your understanding and flexibility—your safety and satisfaction are always my top priorities.

6. Firearms & Weapons Policy
For the safety of everyone involved—including myself, your vehicle, and your personal property—I kindly ask that ALL firearms, knives, pepper spray, or any potentially dangerous or combustible weapons be removed from your vehicle prior to your scheduled service.

This includes:

Concealed or open-carry firearms
Blades or sharp objects
Pepper spray or similar defense tools
Any other items that could be triggered or affected by detailing tools (such as compressed air or electrical equipment)

If removal is not possible, please notify me in advance so I can take the necessary precautions.

Should I discover a weapon inside your vehicle during your appointment, I will:

Immediately pause the service
Contact you to inform you of the discovery
Request your permission to remove it or ask that you come remove it personally

This policy is in place strictly for safety and liability reasons, and to ensure a secure, respectful environment for both of us. I appreciate your understanding and cooperation.

7. Personal Policy & Right to Refuse Service

As a solo owner-operator and small business owner, I take great pride in providing high-quality, respectful service to each and every client. In return, I ask for the same level of respect regarding my time, safety, and professional boundaries.

I and any member of my staff respectfully reserve the right to refuse, reschedule, pause, or terminate service at any time and for any reason—whether due to safety concerns, location issues, inappropriate behavior, or personal discretion. This policy helps protect our wellbeing, equipment, and the high standard of service I provide.

In the rare event that I need to cancel or reschedule due to personal emergencies, health concerns, or family matters, I will:

Provide as much advance notice as possible
Offer priority rescheduling
Extend a 50% discount on your next appointment as a courtesy

I deeply value your time, and I appreciate your understanding that—just like you—life can occasionally present unexpected challenges. Mutual respect and flexibility ensure that we maintain a strong and positive working relationship.

8. 24-Hour Cancellation Policy - 50% Rescheduling Deposit

As a solo-operated business, I dedicate my time and expertise to each client to ensure a high-quality, reliable service.

To maintain this level of commitment and efficiency, I ask for a minimum of 24 hours’ notice for any cancellations or rescheduling requests.

If a cancellation occurs with less than 24 hours’ notice, a 50% non-refundable deposit will be required in order to reschedule your appointment.
Should the rescheduled appointment also be canceled within 24 hours, the deposit will be retained, and future services will no longer be offered.

Contactless Arrival Policy Reiteration:
As mentioned above in my "Contactless Arrival Policy", for my safety and to ensure the best service possible, I conduct all communications via phone or text. On the day of your appointment, I require immediate access to your vehicle or property within 30 minutes of my scheduled arrival time. This includes providing keys, access to your property, access to water or electric source, or any specific instructions outlined in my policies.

At the 30-minute mark, if I have not received a response or access to your vehicle, I will make an additional attempt to reach you by phone. If I am unable to contact you or gain access, I will then send a text to notify you that I am leaving and consider the appointment a no-show. In this case, the 50% deposit fee will apply, and you will need to reschedule your appointment.

Please understand that you are not my only client of the day. Punctuality is critical, as delays affect my schedule and the service I provide to other clients.

Please note:

Appointments will not be rescheduled without the deposit after a late cancellation.
I reserve the right to cancel or refuse service to clients who do not respect the time and policies set in place.

This policy ensures I can continue to provide the highest level of service to every client, while respecting the time and commitment of my business. I appreciate your understanding and cooperation in keeping our appointments smooth and efficient.

9. Membership Coverage

Each active membership includes one full detail per billing cycle at the quoted membership rate. This rate remains valid only when the customer maintains a consistent schedule not exceeding the agreed billing cycle (such as Bi-Weekly, Monthly, or Quarterly). For monthly memberships specifically, appointments may not exceed a 30-day gap between services. Any appointments scheduled beyond the applicable billing cycle window are considered a lapse in the membership.

10. Required Appointment Windows for Memberships

Each membership type has a strict maximum time window in which the included service must be completed. To maintain membership eligibility and the associated membership rate, appointments must not exceed the timelines listed below:

Bi-Weekly Memberships: Appointments must be completed within 14 days of the previous service.
Monthly Memberships: Appointments must be completed within 30 days of the previous service.
Quarterly Memberships: Appointments must be completed within 90 days of the previous service.

Any appointment that exceeds the required timeframe—even by a single day—is considered a lapse in the membership and will result in the loss of the membership rate unless prior communication has been made and approved.

Reminder texts or calls are only provided to customers who specifically request them, and customers are responsible for notifying HD Mobile Detailing if they require a reminder before their deadline.

11. Enrollment Terms

Initial enrollment into any membership—Monthly, Bi-Weekly, or Quarterly—includes:

No enrollment fee, and
No requirement for a full-price detail prior to joining.

This introductory benefit is available once per customer. If a membership is canceled, lapses, or is otherwise discontinued for any reason:

The customer must pay full detail pricing before re-enrolling.
The previous membership rate is not guaranteed and may not be available again.
If re-enrollment is permitted, the original introductory enrollment benefit will not apply.

This policy is designed to protect the integrity of the discounted membership rates and prevent misuse.

12. Lapses and Communication Requirements

A lapse occurs when:

An appointment is not completed within the required 30-day window, and
There is no communicated request for a skip, reschedule, or special accommodation prior to the deadline.

Even a 31-day gap constitutes a lapse.
While HD Mobile Detailing understands that life happens, timely communication is required to maintain membership benefits.

13. Condition-Based Price Adjustments

Membership pricing covers vehicles maintained within a normal, expected level of dirtiness. If a vehicle is presented in a condition significantly beyond its usual state, HD Mobile Detailing reserves the right to adjust the price accordingly.

To ensure accurate pricing:

Customers are required to send photos or videos of the vehicle at the time of booking.
HD Mobile Detailing will review these materials to verify condition and determine if additional charges apply.
Any price adjustments will be communicated before the appointment begins.

14. Cancelations and Terminations

Members may cancel their membership at any time with no cancellation fee. However, all cancellations—whether for individual appointments or for full termination of services—must be communicated in a timely manner.

Because each appointment requires a deposit, the following rules apply:

Appointment Cancellations:
Any scheduled appointment must be canceled at least 24 hours prior to the appointment start time in order for the deposit to be refunded.
Service Termination With Upcoming Appointments:
If a member chooses to terminate services and already has an upcoming appointment scheduled, they must notify us of their termination no later than 24 hours before their next appointment.
- If proper notice is given, the appointment deposit will be refunded.
- If notice is given less than 24 hours before the scheduled appointment, the deposit becomes non-refundable, even if the membership is being terminated.

How to Notify:
Members are responsible for ensuring that their cancellation or termination request is submitted through the approved communication channels and received within the required time frame.

15. Vehicle Assessment

Every vehicle must be visually assessed and reviewed through a short consultation with the owner of HD Mobile Detailing..
This assessment ensures I can accurately quote the appropriate membership rate based on the size, condition, and any specific detailing needs of your vehicle.

16. Membership Rate Agreement

The rate agreed upon during enrollment is locked in for the remainder of the calendar year.
For example, if you enroll at any time in 2026, your rate will remain the same until January 1, 2027.

17. Annual Rate Adjustments

Membership rates are subject to annual adjustments, which are applied across the board to all members.
You will be notified of any rate changes prior to renewal for the new year.

18. General Terms

Memberships are non-transferable and are tied to the vehicle enrolled.
Any changes to your vehicle’s size or condition may require a reassessment and adjustment of your membership rate for any new enrollment period.

19. Personal Belongings

All clients, members or non-members, are required to remove all personal items from their vehicle before the scheduled appointment.
Any items left in the vehicle may result in a charge for removal, or we will reach out to you to provide a 15-minute window to retrieve your items yourself.
If we cannot reach you, areas containing personal items will not be cleaned — they will either be cleaned around or left as-is.

20. Skip a Month Voucher Outlines

I understand that life can be unpredictable- sometimes you travel, have busy schedules, or simply don’t use your car much during the month. I want my monthly membership to be flexible and work for you, while still keeping your spot reserved and my schedule manageable. That’s why I’m introducing a “Skip A Month” Option for members who need it.

Available twice per calendar year only.
Skip fee must be paid before the 30-day agreement lapses from the last appointment to keep your membership active.
This fee ensures your membership stays active and reserves your monthly spot, even if you need to skip a month.

Final Notes

All policies are designed with mutual respect and protection in mind—yours and mine. By booking, you agree to honor these terms and understand they are non-negotiable.

Thank you for trusting HD Mobile Detailing where I take pride in the work I do and the people I serve, and the care I provide for your vehicle.